Quejas acerca del equipo médico duradero (DME)

Para presentar presentar una queja sobre DME, puede:

  • Comuníquese con su proveedor.
  • Llámenos al 1-800-MEDICARE (1-800-633-4227). Los usuarios de TTY pueden llamar al 18774862048
  • If you got a competitively bid item in a competitive bidding area, call 1-800-MEDICARE and ask the 1-800-MEDICARE representative to send your complaint to the Competitive Acquisition Ombudsman. This Ombudsman responds to individual and supplier questions, issues, and complaints, and helps make sure your complaint is resolved.

Una vez que presente su queja, su proveedor debe:

  • Let you know they got your complaint and are investigating it within 5 calendar days.
  • Send you the result of your complaint and their response in writing within 14 calendar days.

¿Necesita ayuda para presentar una queja?

Póngase en contacto con el Programa Estatal de Asistencia sobre Seguro Médico (SHIP) para obtener asistencia gratuita y personalizada.

Nota

For questions about a specific service you got, look at your Medicare Summary Notice (MSN) or log into your secure Medicare account. You can file an appeal if you disagree with a coverage or payment decision made by one of these:

  • Medicare
  • Su plan de salud de Medicare
  • Your Medicare drug plan